Order Cancellation by Customer
- Orders for POS paper products may be cancelled only before the order is shipped.
- Once an order has been processed, packed, or shipped, it cannot be cancelled.
- To request a cancellation, customers must contact us as soon as possible with their Order Number.
Orders Already Shipped
- Orders that have already been shipped are not eligible for cancellation.
- Customers may refer to our Return & Refund Policy for eligibility after delivery.
Non-Cancellable Orders
The following orders cannot be cancelled once placed:
- Bulk or wholesale orders
- Custom-cut, private-label, or special-size POS paper rolls
- Orders placed under clearance, promotional, or discounted sales
Cancellation by Seller
We reserve the right to cancel an order at our discretion due to:
- Product unavailability
- Pricing or listing errors
- Payment authorization failure
- Suspected fraud or misuse
If an order is cancelled by us, a full refund will be issued to the original payment method.
Refunds for Cancelled Orders
- Approved cancellations will be refunded within 5–10 business days.
- Refund processing time may vary depending on your bank or payment provider.
- Shipping fees (if already incurred) may be non-refundable.
How to Request a Cancellation
To request a cancellation, please contact us at:
???? Email: support@posqualitypaper.com
???? Phone: 251-652-3907
???? Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Policy Changes
We reserve the right to update or modify this Cancellation Policy at any time. Changes will be effective upon posting on our website.
